Privacy Policy

Last updated: October 26, 2026

Overview

OTIQVER ("we," "us," or "our") operates otiqver.com. This Privacy Policy explains what information we collect, how we use it, and the rights available to you when you shop with us.

By using our website, you agree to the collection and use of information as described in this policy.

Information We Collect

Information You Provide Directly

  • Order information — name, billing address, shipping address, email address, and phone number
  • Payment information — processed by our payment providers (Shopify Payments, PayPal). We do not store full card numbers on our servers
  • Support communications — emails you send us, including order numbers, photos, and technical details

Information Collected Automatically

  • Device information — IP address, browser type, operating system, and device identifiers
  • Usage information — pages viewed, products browsed, time spent on site, and referring URLs
  • Cookies and similar technologies — see the Cookies section below

Information from Third Parties

  • Payment processors — confirmation of payment status
  • Shipping carriers — delivery status and tracking updates

How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders, including shipping and delivery
  • Process payments and issue refunds
  • Communicate with you about orders, support requests, and warranty claims
  • Send transactional emails (order confirmations, shipping notifications)
  • Send marketing emails, only if you have opted in (you may unsubscribe at any time)
  • Detect and prevent fraud, unauthorized transactions, and security incidents
  • Improve our website, products, and customer experience
  • Comply with legal obligations, including hazmat transportation regulations

How We Share Your Information

We do not sell your personal information. We share information only with:

  • Payment processors — Shopify Payments and PayPal, to process transactions
  • Shipping carriers — UPS, FedEx, or other carriers, to deliver your order. Lithium battery shipments require hazmat documentation, which includes limited product and contact information
  • Service providers — hosting, email, analytics, and customer support services that operate on our behalf under confidentiality obligations
  • Legal authorities — when required by law, subpoena, or to protect our rights, safety, and property
  • Business transfers — in connection with a merger, acquisition, or sale of assets

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart intact between visits
  • Remember your preferences
  • Understand how visitors use our site
  • Measure marketing effectiveness

You can control cookies through your browser settings. Disabling cookies may affect site functionality, including your ability to complete a purchase.

We may use Google Analytics and Meta Pixel to understand site traffic and measure advertising. These services may collect information about your activity across websites.

Data Retention

We retain order information for as long as needed to fulfill the purposes described above, including:

  • Order and transaction records — retained for at least 5 years for warranty, tax, and accounting purposes
  • Support correspondence — retained for up to 3 years after resolution
  • Marketing preferences — retained until you unsubscribe

When retention is no longer necessary, we delete or anonymize your data.

Data Security

We use industry-standard measures to protect your information, including SSL encryption across our site and secure, PCI-compliant payment processing. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

For All Users

You may:

  • Access — request a copy of the personal information we hold about you
  • Correction — request that we correct inaccurate information
  • Deletion — request that we delete your personal information, subject to legal retention requirements
  • Opt out of marketing — click "unsubscribe" in any marketing email, or contact us

To submit a request, email support@otiqver.com. We respond within 30 days.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know — what personal information we collect, use, and disclose
  • Right to delete — request deletion of personal information we have collected
  • Right to opt out of sale — we do not sell personal information
  • Right to non-discrimination — we will not discriminate against you for exercising your privacy rights

We do not sell or share personal information as defined under California law. To learn more about your CCPA rights, visit the California Attorney General's website.

Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

Children's Privacy

Our products and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us and we will delete it.

International Visitors

OTIQVER is operated by a Hong Kong entity and ships only within the contiguous 48 United States. Information you provide is processed in the United States. By using this site, you consent to the transfer and processing of your information in the United States.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

Contact Us

Questions about this Privacy Policy? Email support@otiqver.com.

OTIQVER — Operated by HONG KONG VAICOTK ENERGY TRADING LIMITED