Shipping Policy

Last updated: October 26, 2026

Free Shipping to the Contiguous 48 States

Every OTIQVER battery ships free from our Pomona, California warehouse. No minimum order, no hidden fees — the price you see is the price you pay.

Delivery Timeframes

Orders are processed and shipped within 1–2 business days (Mon–Fri, excluding US holidays). Transit time depends on your location:

  • West Coast (CA, AZ, NV, OR, WA, UT, ID): 2–3 business days transit, 3–5 business days total
  • Central US (TX, CO, KS, OK, MN, IL, MO): 3–5 business days transit, 4–7 business days total
  • East Coast (NY, PA, NJ, FL, GA, VA, MA): 4–7 business days transit, 5–9 business days total

Transit times are carrier estimates and are not guaranteed.

Order Tracking

You receive a confirmation email with a tracking number the moment your order ships. Track anytime using the link in that email, or contact us with your order number.

Where We Ship

  • ✅ Contiguous 48 US states — free shipping
  • ⚠️ Alaska, Hawaii, Puerto Rico, Guam and other US territories — charges apply. Email support@otiqver.com before ordering for a quote
  • ❌ We do not ship to PO Boxes, APO/FPO/DPO addresses, or international destinations

Battery Shipping Compliance

Lithium batteries are regulated goods for transport in the United States. All OTIQVER batteries ship in full compliance with:

  • UN38.3 — UN Manual of Tests and Criteria, Section 38.3
  • DOT / IATA / IMDG hazmat packaging and labeling requirements

Every battery ships with a Safety Data Sheet (SDS) and all required hazmat documentation.

Warehouse Pickup — Local Customers

Customers in the Pomona / Inland Empire area may qualify for warehouse pickup and skip shipping entirely:

  1. Place your order online
  2. Email support@otiqver.com with your order number and "PICKUP REQUEST" in the subject line
  3. We confirm availability and schedule a pickup window
  4. Bring a valid photo ID and your order confirmation

Pickup orders must be collected within 7 days of notification.

Address Changes & Undeliverable Packages

  • Address changes: email us within 12 hours of ordering. Once shipped, we cannot redirect a package.
  • Undeliverable packages: if a package is returned due to an incorrect address, refusal, or failed delivery attempts, the customer is responsible for the return shipping cost. A refund is issued per our Refund Policy minus actual shipping costs incurred.

Damaged or Lost Packages

If your package arrives damaged, or tracking shows delivered but you did not receive it:

  1. Photograph the outer box before opening — carrier damage claims require evidence of the box condition
  2. Email support@otiqver.com within 48 hours of the delivery date with your order number and photos
  3. We file the carrier claim and arrange a replacement or refund

Questions?

Email support@otiqver.com. We respond within one business day (Mon–Fri, 9:00 AM – 5:00 PM Pacific Time).

OTIQVER — Operated by HONG KONG VAICOTK ENERGY TRADING LIMITED